Delete Your Vaultfy Account

Vaultfy app members. This page explains how to delete your Vaultfy account and the personal information linked to it, what is removed, what we are required to keep, and how long each step takes. You do not need to be signed in to make a request.

VAULTFY AI TRADING CO LTD (“Vaultfy”, “we”, “us” or “our”) is the controller for the personal information held in your Vaultfy account. Deleting your account is permanent and cannot be undone.

1. How to Request Deletion

You can delete your account in either of two ways.

In the Vaultfy app

1. Open the app and go to Profile.
2. Select Manage Account.
3. Select Delete Account and confirm.

Your account is closed immediately. You are signed out on every device, and the app returns to the sign-in screen.

Without the app

If you no longer have the app installed, or cannot sign in, email support@vaultfy.ai with the subject line “Account deletion request”. Please write from the email address, or include the phone number, registered to your account so that we can verify the request belongs to you. We may ask for one further confirmation before proceeding. We acknowledge every request within 5 working days.

2. What Is Deleted

Once your request is verified, we delete the following from our live systems:

• Your profile, personal details, saved addresses and family member records.
• Your login credentials, including any linked Google or Apple sign-in.
• Your phone number, email address and any linked WhatsApp connection.
• Alfred’s memory of your preferences, and any connected Gmail or Calendar sources (the connection is revoked and imported data is erased).
• Your chat history with Alfred and with vendors, and your enquiry history.
• Your wishlist and saved searches.
• Device registrations, push-notification tokens and biometric sign-in settings.
• Saved payment methods held with our payment processor. Card numbers are never stored by Vaultfy.

3. What We Are Required to Keep

Some information must be retained after your account is deleted because the law requires it, or because we need it to resolve a dispute. This information is kept only for as long as the relevant obligation lasts and is not used for any other purpose.

• Booking and payment records — retained for up to 7 years to meet tax, accounting and financial-reporting obligations.
• Identity verification records — where you completed identity verification, retained for up to 5 years after the relationship ends, as required by anti-money-laundering regulations.
• A record of your deletion request — retained so that we can demonstrate we acted on it.
• Aggregated analytics — statistics that can no longer be linked to you.

4. Timelines

• Immediately: your account is closed and can no longer be used to sign in.
• Within 30 days: the information listed in Section 2 is erased from our live systems and from our service providers.
• Within 90 days: the same information ages out of encrypted backups.
• Longer: only the records listed in Section 3, for the periods stated there.

5. Before You Delete

• Deleting your account does not cancel confirmed bookings or pending enquiries. Cancel or complete those first, or contact your concierge.
• Any membership or subscription ends when the account is deleted. Refunds, where applicable, follow the terms of the relevant plan.
• Deletion is irreversible. If you return to Vaultfy, you will need to create a new account.

6. Your Rights and Contact

You may also ask us to correct, access or restrict your information without deleting your account. How we handle personal information, and the rights available to you, are described in our Privacy Notice.